FAQs

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  • Call 112
  • Notify through intercoms
  • Contact FGV staff or a security guard
  • Call TRAM d’Alacant Customer Service 900 72 04 72

The extension of free travel until June 30, 2024 is updated by recharging the Temporal Jove Season Ticket at the automatic ticket sales machines.


If you have lost your free Temporal Jove Season Ticket or it has been stolen, you must request an appointment at this link so that we can give you a replacement.


If your free Temporal Jove Season Ticket has stopped working, you must request an appointment at this link so that we can give you a replacement.


Yes, every time you start a trip you must validate your free Temporal Jove Season Ticket, just as you would do with any other transport ticket.


No, the free Temporal Jove Season ticket is totally free, including the card.


Make an appointment in this link >>>

Instruccions:

  • Select the pick-up centre or station, the day and time of your in-person appointment.
  • To pick up your free Temporal Jove Season Ticket, you must bring your identification document and the receipt of your appointment (printed or digital).
  • A person other than the applicant can go to pick it up as long as he/she brings the original document and the receipt of your appointment (printed or digital). In order to collect the free Temporal Jove Season Ticket with a SIP (national health card) number, you must also present your family record book.

Characteristics and conditions of use of the free Temporal Jove Season ticket >>>


Centres authorised to issue and collect the free Temporal Jove Season ticket, always by appointment.

Centres authorised to issue and collect the free Temporal Jove Season ticket, always by appointment.
Station Working days Saturdays
Luceros 8:00 – 20:00 8:00 – 14:00
Mercado 8:00 – 20:00 8:00 – 14:00
Benidorm 8:00 – 20:00 8:00 – 14:00
Gata 8:00 – 20:00 8:00 – 14:00
Dénia 8:00 – 20:00
Luceros Customer Center 8:00 – 14:30

The ‘Free Temporal Jove season ticket’ is a personal and non-transferable card that allows people under 31 years of age to travel free of charge on TRAM d’Alacant network with no travel limit, until 30 June 2024.


For young people up to and including 30 years of age at the time of application, which will be effective up to 30 June 2024, inclusive.


The free Temporal Jove Season Ticket is specifically for TRAM d’Alacant or Metrovalencia. You will be able to obtain several appointments for each transport card through its corresponding website.


With the free Temporal Jove Season Ticket, you can travel on the entire TRAM d’Alacant network, after validating the card, until 31 December 2023.


A person other than the applicant can go to pick it up as long as he/she brings the original document and the receipt of your appointment (printed or digital). In order to collect the free Temporal Jove Season Ticket with a SIP (national health card) number, you must also present your family record book.


Yes, you need a special card to travel with the free Temporal Jove Season Ticket; any other card you already have will not be valid. There is a specific Temporal Jove Season Ticket card for this use and it is free of charge.


No, the extension of free travel until June 30, 2024 is updated by recharging the Temporal Jove Season Ticket at the automatic ticket sales machines.