A regularisation pass or Supplementary Fare Ticket must be purchased by anyone who does not hold a valid travel pass in any of the following circumstances:

• Within facilities where access requires a travel pass to be validated.
• While travelling on a public transport vehicle.
• After completing a journey on such a vehicle.

The purpose of purchasing a regularisation pass is to formalise the contract of carriage for a journey made without a valid travel pass.

The requirement to purchase a regularisation pass is established under Article 19.1 of Law 6/2011 of 1 April on Mobility in the Valencian Community, read in conjunction with Article 103.6 of the same law. This is without prejudice to any additional charges or administrative or other penalties that may be imposed under the law or by court order.

These are paper pass media that do not incorporate contactless technology.
They are used for passes that are considered validated upon issue and expire:

• When the journey is completed.
• When the maximum journey time is exceeded.
• When the pass validity period ends.

When a paper pass is automatically validated upon issue, its issue marks the start of its validity. No separate validation is required before starting the journey, unless otherwise specified in the conditions applicable to that pass.

A TSC, or contactless card, is a pass medium that uses contactless technology. It contains a memory chip that exchanges information with contactless validation readers when the card is held close to them.

Móbilis cards are among the most widely used contactless pass media and are available in cardboard or PVC.

A top-up consists of adding another full pass of the same type to a pass medium that already holds that type of pass.
Top-ups allow passengers to renew or increase their pass balance, subject to the conditions applicable to each pass.

The distinction is important:

• Loading: adding a pass to a pass medium for the first time or adding a different type of pass.
• Top-up: adding another full pass of the same type to a pass medium.

Whether a pass can be topped up and the maximum balance that can be accumulated depend on the specific conditions applicable to that pass.

Loading a pass means adding a pass to a pass medium in any of the following circumstances:

• When the pass medium is used for the first time.
• When a different pass is added to the one previously stored on the pass medium.
• When the previous pass has expired or all its journeys have been used and a different type of pass is loaded.

For example, a pass is loaded when a card that previously held a Bono 10 pass is loaded with a different type of pass compatible with that card.

The pass medium is the physical item that holds the travel pass. It may be a paper ticket or a contactless card, for example.
The pass medium and the travel pass are two different things:

• The travel pass is the right or contract that entitles the holder to travel.
• The pass medium is the physical item on which the pass is stored or recorded.

The price of the travel pass and the price of the pass medium may therefore be different.

Validation is the process of checking the travel pass stored on the ticket medium and, where applicable, deducting a journey or the associated balance.
Validation formalises the contract of carriage and makes the pass valid for travel.
Passengers must validate their passes:

• At the start of their journey.
• At designated validation points.
• Whenever they change transport mode during their journey.
• At any other times required by the specific conditions of the pass or the network being used.

Simply holding a travel card or having a pass loaded onto it does not remove the requirement to validate it whenever validation is mandatory.

Travel passes can be divided into the following categories:

• Passes issued by an individual transport operator: These are valid only on the lines or network operated by that company.
  FGV passes are valid on the TRAM d’Alacant network within the fare zone combination for which they were purchased.
• Integrated passes issued by a transport authority: These allow passengers to travel on lines operated by different operators or across different transport networks.
  TAM passes are integrated passes and are valid on the transport modes included in the TAM system, including Zone A of TRAM d’Alacant.

A travel ticket is the agreement between the transport authority or operator and the passenger that entitles them to use the public transport services provided.

• The ticket is usually stored on a physical medium, such as a contactless travel card or a paper ticket.
• The contract of carriage is established and becomes valid when the ticket is validated.

• Call 112
• Notify through intercoms
• Contact FGV staff or a security guard
• Call TRAM d’Alacant Customer Service 900 72 04 72