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Articles from: Uncategorized

TRAM d’Alacant registra 954.478 viajes en septiembre y recupera el 92% de los desplazamientos de 2019

Ferrocarrils de la Generalitat Valenciana (FGV) facilitó la movilidad de 954.478 personas usuarias en la red de TRAM d' Alacant durante el pasado mes de septiembre, un 46,20% más que en el mismo mes de 2020, cuando se desplazó a...

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TRAM d’Alacant ofrecerá servicio alternativo de autobús entre las estaciones de Calp y Teulada durante la mañana del sábado 2 de octubre

Ferrocarrils de la  Generalitat Valenciana (FGV) modificará el servicio habitual entre las estaciones de Calp y Teulada el sábado 2 de  octubre, entre las 7.45 y las 13.45 horas, con motivo de los trabajos de monitorización previstos en el viaducto...

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Ferrocarrils de la Generalitat instala los colores LGTBI en la escalera de las estación de Luceros

Ferrocarrils de la Generalitat Valenciana (FGV) ha tematizado dos acccesos con los colores de la bandera arcoíris LGTBI en las estaciones de Xàtiva de Metrovalencia y Luceros en el TRAM d'Alacant. Se trata de una iniciativa que la empresa pública...

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FGV colabora con la Asociación TDAH + 16 en la campaña informativa sobre el trastorno por déficit de atención con o sin hiperactividad

Ferrocarrils de la Generalitat Valenciana colabora, dentro de las acciones de Línea 0, con la Asociación TDAH + 16 en la campaña informativa del trastorno por déficit de atención con o sin hiperactividad. En concreto, la empresa pública ha instalado...

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TRAM d’Alacant ofrece mañana transporte gratuito con motivo del Día sin Coche

Ferrocarrils de la Generalitat Valenciana (FGV) celebra mañana, miércoles 22 de septiembre, el Día sin Coche, facilitando el acceso gratuito durante toda la jornada a los servicios de TRAM d'Alacant. El conseller de Política Territorial, Obras Públicas y Movilidad Arcadi...

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TRAM d’Alacant facilita la solicitud de las tarjetas personalizadas de manera online

Ferrocarrils de la Generalitat Valenciana (FGV) facilita a las personas usuarias de TRAM d' Alacant la solicitud de las tarjetas personalizadas de manera online, a través de la web www.tramalacant.es, al objeto de hacer más cómodo y rápido este proceso...

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TRAM d’Alacant facilitó la movilidad de 929.222 personas usuarias en agosto, un 35% más que en 2020

TRAM d' Alacant facilitó la movilidad de 929.222 personas usuarias durante agosto, un 35% más que en el mismo mes de 2020, cuando se desplazó a 688.063 viajeros y viajeras, lo que significa un aumento de 241.159 clientes y clientas....

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FGV modifica el punto de parada de los trenes y el acceso a los andenes de Hospital Vila por las obras de rebaje de andenes

Ferrocarrils de la Generalitat Valenciana (FGV) modifica a partir del martes 7 de septiembre el punto de parada de los trenes y el acceso de las personas usuarias a los andenes de la Línea 9 del TRAM d' Alacant en...

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FGV modifica el servicio entre Garganes y Calp el sábado 4 por trabajos técnicos en los viaductos Mascarat y El Algar

Ferrocarrils de la  Generalitat Valenciana (FGV) ofrecerá servicio de autobús entre las estaciones de Altea, Garganes y Calp el sábado 4 de septiembre entre las 8 y las 14.15 horas, con motivo de los trabajos previstos en los viaductos Mascarat...

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FGV ampliará los andenes de Porta del Mar del TRAM d’Alacant para que los nuevos tranvías puedan prestar servicio

Ferrocarrils de la Generalitat Valenciana (FGV) ampliará los actuales andenes de la parada de Porta del Mar del TRAM d' Alacant, al objeto de que en un futuro los nuevos tranvías que se van a incorporar en la red de...

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08 de January de 2023

TRAM d’Alacant ofreció 161.935 trenes y tranvías en 2021

TRAM d’Alacant ofreció durante el pasado año un total de 161.935 circulaciones de trenes y tranvías en el conjunto de la red autonómica en Alicante. Esta cifra supone que diariamente hubo una media de 443 servicios.   Todos esos trenes...
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26 de December de 2022

Las personas usuarias del TRAM d’Alacant valoran con 8,60 puntos el servicio del metropolitano

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17 de December de 2022

La Generalitat facilitó la movilidad de 1,1 millones de personas usuarias en TRAM d’Alacant en noviembre, un 32,7% más que en 2021

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16 de December de 2022

Más de un tercio de las personas usuarias del TRAM d’Alacant afirma que le “gusta” viajar en tranvía y que lo “prefiere” a otros medios de transporte

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FGV Data protection

Basic information on personal data protection

The interested parties are provided with basic information on the processing of personal data carried out by Ferrocarrils de la Generalitat Valenciana entity, for the exercise of their authority; all in compliance with Articles 13 and 14 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter GDPR) as well as Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights.

Person or entity responsible for the processing

In accordance with the provisions of Article 4.7 of the GDPR, "the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data" shall be considered the Data Controller; in this case, FERROCARRILS DE LA GENERALITAT VALENCIANA (hereinafter, FGV) shall be considered the data controller.

E-mail: protecciodedades@fgv.es
Partida de Xirivelleta, s/n, 46014 - Valencia or Avenida de la Vilajoyosa, 2, Estación de la Marina, 03016 - Alicante.

Recording of Processing Activities

In accordance with the provisions of Article 30 of the GDPR, the updated list of the processing activities that FGV carries out is available in the Register of Processing Activities (Registro de Actividades), hereinafter RAT, published on the website of of www.fgv.es/Portal de transparencia section Citizen Relations.

Collection of personal data

The personal data collected directly or indirectly from the interested party will be processed confidentially and will be incorporated into one of the processing activities owned by FGV that appear in its RAT.

When the personal data referring to the data subject is obtained from the data subject themselves, at the time of collection, the data subject shall be provided with the processing information, in a clear and intelligible form. If appropriate, the essential information about the processing will be provided on the collection form and a second layer of more detailed information will be indicated or linked from the collection form.

Uses and purposes

The processing of personal data will be in accordance with FGV's own functions and its use will be limited to those purposes for which it has been expressly collected.

If the personal data is intended to be further processed for a purpose other than that for which it was collected, the data subject will be informed prior to the further processing about this other purpose and will be provided with any additional relevant information, provided that the data subject does not already have this information.

The purpose of the processing of personal data will be that necessary for the administrative management and processing of the administrative procedures for which your data are requested, which will correspond to each of the processing activities carried out by FGV and which are accessible in the RAT.

No automated decisions will be made based on the processing of your personal data.

Processing legitimacy

In general, the legal basis for the processing of personal data by FGV is the fulfilment of legal obligations or the performance of actions in the public interest or in the exercise of public powers vested in the Generalitat Valenciana, in accordance with the rules governing the actions of public administrations and, in particular, Law 39/2015 of 1 October on the Common Administrative Procedure of Public Administrations and Law 40/2015 of 1 October on the Legal Regime of the Public Sector, the Statute of Autonomy and the Law of Government.

However, some processing may require the consent of the persons affected by the processing. In the cases in which the legal basis for the processing is the consent of the person concerned, FGV will put in place mechanisms that allow the consent to be granted by a clear affirmative action from this person and in such a way that evidence of it can be preserved.

The legal basis that enables each of the processing activities carried out by FGV can be consulted in the RAT.

According to the provision established in Article 14, paragraph 5.c) of the GDPR, the data from the processing that are the responsibility of the administration of the Consell or its instrumental public sector may be processed by bodies that have a supervisory, inspection or control function related to the exercise of public authority, provided that this access to data is expressly provided for in the regulations that regulate them (General Intervention, Inspection of Services, Delegation of Data Protection).

Data Retention

In general and without prejudice to the specific information published in the RAT, the personal data processed by FGV will be kept for the time necessary to fulfil the purpose for which they are collected.

Once the data has been removed or deleted from the processing, FGV may keep it in order to make it feasible to determine the possible liabilities that may arise from its processing or to allow its subsequent use, after the adoption of the appropriate protection measures, for historical, statistical or scientific purposes.

Data communication

The data controller will not communicate or publish personal data without the consent of the persons concerned, except in those circumstances provided for by the legislation in force. The intended recipients of data transfers for each of the processing activities can be consulted in the RAT

In addition to the above, it may be necessary to communicate data or allow access to them. This includes, in certain circumstances, the Ombudsman, the Síndic de Greuges, Judges and Courts, the Court of Auditors, Sindicatura de Comptes, the State Security Forces and Corps, in short, recipients to whom it is compulsory to communicate data at the request of investigation, infringement, supervision or control procedures. The Data Protection Officer of the Generalitat FGV will not use the data for commercial, advertising or any other purposes unrelated to its public authority, under any circumstances.

The rights of interested parties

The data subject may at any time exercise the rights guaranteed to data subjects by the GDPR under Articles 15 to 23, which are as follows:

RIGHT OF ACCESS: The interested party has the right to obtain confirmation from FGV of whether personal data concerning them are being processed, and if so, has the right to access this data and information regarding the purposes, recipients, categories of data processed, their origin and conservation period, claims, existence of automated decisions and their consequences, and all additional rights of rectification, deletion, limitation, opposition and portability.

RIGHT TO RECTIFICATION AND ERASURE: The interested party has the right to obtain the rectification of inaccurate or incomplete personal data concerning them from FGV, without undue delay. Likewise, the interested party has the right to request the deletion of personal data concerning them. If there is no other legal basis for its conservation, FGV will proceed to the deletion of the data when they are no longer necessary or have been processed unlawfully, when the data subject withdraws their consent in processing that requires it, or when they oppose to the processing.

RIGHT OF LIMITATION: The data subject has the right to obtain the limitation of data processing from FGV, in cases of contestation of the accuracy of the data, when the processing is unlawful and the data subject opposes the deletion of the personal data and requests instead the limitation of its use, when the data subject needs to keep the data in order to formulate or exercise claims or while verifying whether the legitimate reasons of the administration prevail over those of the data subject in case the data subject opposes the processing.

RIGHT OF OPPOSITION: The data subject has the right to object to the processing of personal data concerning them. FGV will cease to process these personal data, unless it can demonstrate compelling legitimate grounds for the processing that override the interests, rights and freedoms of the data subject, or for the formulation, exercise or defence of claims.

RIGHT OF PORTABILITY: The data subject has the right to receive their personal data in a structured, commonly used, machine-readable and interoperable format and to transmit it to another data controller, provided that the processing is legitimised on the basis of consent or within the framework of the performance of a contract and the processing is carried out by mechanised means. They also have the right, where technically feasible, to have the data transmitted directly from data controller to data controller. It shall not apply where the processing is necessary for the performance of a task carried out in the public interest in the exercise of public authority vested in the controller.

All of the above rights, including the withdrawal of consent, are of a highly personal nature and can therefore only be exercised by the person concerned. However, they may act through a representative in the cases and under the conditions provided for by the legislation in force.

Exercise of data protection rights of data subjects

The data subject may exercise their rights of access, rectification, deletion, limitation, portability and opposition by submitting a request accompanied by their National Identity Card or equivalent, through FGV's General Entry Register at Partida de Xirivelleta s/n, 46014 - Valencia or Avenida de la Villajoyosa, 2, Estación de la Marina, 03016 – Alicante, A/A Servicio de Protección de Datos Personales or through the Electronic Office of the Generalitat Valenciana.

If you consider that you have been harmed by the treatment that has been made of your personal data, in the attention of the exercise of your rights or have detected any breach of current regulations on data protection by FGV as Data Controller, you can file a complaint with the Data Protection Delegate of the Generalitat, either through a general request for electronic processing:

https://sede.gva.es/es/inicio/procedimientos?id_proc=22094,

or in person at any of the Public Registry Offices in accordance with the provisions of Law 39/2015, of October 1, of the Common Administrative Procedure of Public Administrations. All of the foregoing is without prejudice to the right to file a complaint with the Spanish Data Protection Agency through the mechanisms they offer published on their website: www.aepd.es.

More information regarding the processing of personal data in FGV in the Personal Data Protection section or in the Transparency Portal, Citizen Relations of www.fgv.es or through the e-mail address: protecciodedades@fgv.es.

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